Privacy policy
Last updated: 4 October 2026 · Version: 2.0
Key information
| Controller | Padelglob, S.L., tax ID B23894892, Calle Valcarlos, 15, 2nd floor F, 28050 Madrid (Spain). Privacy contact: contacto@padelglob.es |
| Purposes | Providing the Service (account, matches, bookings, classes, competitions, chat, payments), verifying clubs and coaches, meeting tax and invoicing obligations, security, and, only with your consent, analytics, personalisation and marketing |
| Legal basis | Performance of the contract, legal obligation, legitimate interest and consent, depending on the purpose (section 3) |
| Recipients | The clubs, coaches and organisers you contract with; our providers (section 5); the Spanish Tax Agency when the law requires it |
| Rights | Access, rectification, erasure, objection, restriction and portability, from Settings → Privacy or at contacto@padelglob.es |
1. Who is the controller and who is the processor
- PadelGlob is the controller for your account data and your activity on the platform (profile, matches, level, posts, chat, payments you make).
- Each club or coach is the controller for the data it manages about its members, students and customers within its tools (member records, class attendance, charges and invoices it issues). PadelGlob acts as processor on behalf of that club or coach under a data processing agreement pursuant to Art. 28 GDPR. To exercise your rights over that data you may contact the club or coach, or us, and we will forward the request.
2. What data we process
Players: email; first name, last name and username; date of birth (to check the minimum age); photo and bio (optional); playing level and match results; declared position and availability; rackets; posts, comments and reactions; private messages (encrypted at rest); ratings and sportsmanship; bookings, registrations, tickets, classes and credits; payments (amount, date, last four digits and card brand; never the full number); push token; technical device identifiers; approximate area (~5 km) only if you enable "Nearby match alerts", deleted when you disable it or after 7 days without refresh; one-off device location for nearby searches, which is not stored.
Coaches: in addition, experience, professional bio, CV and certifications (encrypted), associated clubs, student ratings, class space data and, if they enable payments, tax data (name, tax ID, address, date of birth, payout IBAN) and their Stripe account identifier.
Clubs and companies: representative contact details, legal name, tax ID, address, verification documents (encrypted), cadastral reference of the facility, tax and invoicing data, Stripe account identifier, and their activity data in the panel.
Organisers (players who organise paid competitions or events): in addition to player data, the tax data required by platform regulations (section 3.2).
Minors: the Service is for people aged 14 or over. We do not register anyone under 14 (Art. 7 LOPDGDD). If we detect an account of someone under 14, we will delete it.
3. Purposes and legal basis
3.1 Providing the Service (performance of the contract, Art. 6(1)(b))
Creating and managing your account; organising matches, competitions, circles, bookings, classes and events; computing your level from your results; chat; notifications about your activity; processing your payments and subscriptions; handling support and disputes within the app.
3.2 Legal obligations (Art. 6(1)(c))
Keeping payment receipts, invoices and invoicing records; reporting annually to the Spanish Tax Agency the data and amounts collected by clubs, coaches and organisers through the platform (DAC7 Directive, Royal Decree 117/2024, form 238); responding to requests from authorities; recording consents.
3.3 Legitimate interest (Art. 6(1)(f))
Verifying the identity of clubs and coaches to prevent fraud and impersonation; platform security (usage limits, abuse detection, technical logs); content moderation; improving the Service with aggregated, anonymous statistics. You may object by writing to contacto@padelglob.es.
3.4 Consent (Art. 6(1)(a)), revocable in Settings → Privacy
Usage analytics (Firebase Analytics) and crash reports (Crashlytics); feed personalisation and recommendations; marketing communications from PadelGlob and from the clubs you follow; nearby match alerts (approximate area); document uploads.
3.5 Automated processing
We do not make automated decisions with legal effects (Art. 22). We do use automatic calculations without legal consequences: your playing level (from results), rival suggestions and match filling (level, availability, club and, if enabled, proximity), spot and make-up alerts. No paid plan alters your level or matchmaking.
4. How long we keep data
| Data | Period |
|---|---|
| Account and activity | While the account is active; accounts unused for 3 years are deleted after two notices |
| Deleted account | 30-day grace period then deletion; posts and comments are anonymised ("Deleted user") |
| Payment receipts, invoices, invoicing records and tax data | 6 years from the transaction (Commercial Code and General Tax Law), even if you delete the account |
| Data reported under DAC7 | The reporting year plus 10 years |
| Approved verification documents | While the account is active; rejected ones, 90 days |
| CVs of inactive coaches | 2 years from last access |
| Document access audit logs | 1 year |
| Consents and their changes | While the account exists plus 3 years, as evidence |
| Approximate area | 7 days without refresh or immediate deletion when disabled |
| Private messages | Until you delete the chat or the account |
5. Who we share data with
With other users: your public profile (name, photo, level, rackets, posts), the data needed for the match, booking, class or event (name, level, attendance) with the relevant club, coach or organiser, and your name with the other participants.
With processors (data processing agreement, Art. 28; transfers outside the EU covered by the EU-US Data Privacy Framework or standard contractual clauses):
| Provider | Purpose | Location |
|---|---|---|
| Google Cloud / Firebase (Google Ireland Ltd.) | Infrastructure: database (EU region), authentication, storage, functions, push notifications, analytics and crash reports (consent only) | EU, with support from the US |
| Stripe Payments Europe Ltd. | Club and coach payments (connected accounts), saved cards, SEPA mandates. Stripe is an independent controller for club and coach verification | EU / US |
| RevenueCat, Inc. | Managing subscriptions bought on the App Store, Google Play or web | US |
| Apple Distribution International and Google Ireland | Sell the subscriptions and charge the player in their store; they are controllers of that data | EU |
| Resend, Inc. | Transactional email delivery | US |
| Google Maps Platform | Maps and club addresses | EU / US |
| Certified e-invoicing provider (Verifactu) | Recording and submitting invoicing records of clubs and professors to the Spanish Tax Agency | EU |
With authorities: the Spanish Tax Agency (DAC7 and Verifactu), courts and law enforcement when required by law.
We never sell data or share it for third-party advertising.
6. Security
Encryption in transit (TLS) and at rest; verification documents and CVs encrypted with a per-document key; private messages encrypted at rest; role-based access rules; document access audit logs; backups; tax records exported to locked-retention storage. Payments are processed by Stripe, Apple and Google: we do not store card numbers.
7. Your rights
From Settings → Privacy you can download your data, manage consents and delete the account. For everything else (rectification of non-editable data, restriction, objection, complaints), write to contacto@padelglob.es stating your registration email. We reply within one month, extendable by two months in complex cases. You may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
Data we are legally required to keep (section 4) is not deleted with the account; it is blocked and used only to meet legal obligations.
8. Security breaches
If a breach affects your data, we will notify the AEPD within 72 hours and you without undue delay when it poses a high risk.
9. Changes
We will publish the new version with its date. If a change affects purposes or legal bases, we will notify you in the app and, when required, ask for your consent again.
10. Contact
Contact: contacto@padelglob.es · Postal: Calle Valcarlos, 15, 2nd floor F, 28050 Madrid (Spain).